E-commerce
Sell, serve, and recover orders in the same flow.
Campaigns, site, and WhatsApp in the same cadence
Faster post-sale
Operation ready for demand spikes
Serve faster, distribute smarter, and convert more — all in one place.
FlipDesk brings together channels, automation, and AI so your team responds faster, loses fewer leads, and sells better from first contact to post-sale.
186+
active users
in their daily service routine
50k+
tickets/day
volume handled with consistent use
98%
satisfaction
across stable and recurring bases
Real operations already use FlipDesk to sell and serve better.
Companies across different segments use the same base to centralize service, distribution, and relationship management.
See how leads, service, and follow-ups stay in one flow.
Everything lands in one place to cut handoffs, delays, and responses without history.
Campaigns
Create, send, and track campaigns without leaving the same operation that receives the response.
01 / 06
1
Build the offer
Create the piece with media, CTA, and variations by list or unit.
2
Send with context
Schedule the right send to the right list, no generic blasts.
3
React to responses
Whoever responded is already in the commercial flow with tracked origin.
Every market serves differently. FlipDesk keeps up.
Pick a segment and see how to organize intake, distribution, and closing in a way that fits your routine.
01/05
Exploring markets
Recommended flow
1
Intake
Centralized leads and orders
Everything lands in the same dashboard, no context switching.
2
Distribution
Queue by store, campaign, or team
Service follows the real structure of the operation.
3
Conversion
Follow-up through repurchase
Recover opportunities and track post-sale.
Everything you need to sell, serve, and track better.
Less tool-switching, fewer handoffs, and more clarity on what comes in, who responds, and what happens next.
Multichannel marketing
Campaigns, follow-ups, and replies flow together to prevent lost leads and broken post-sale processes.
Visible lead source on intake
WhatsApp, website, and social in one pipeline
Follow-up with tracked returns
Unified service
Channels, queues, and history in one place for better distribution and seamless responses.
Single inbox per operation
Distribution by team or portfolio
Continuous history for team and AI
Unified inbox
Single entry point with immediate routing.
3 new
Team distribution
Each contact enters with an owner and priority already set.
WhatsAppAssigned
“Hi, still interested in the Gold plan?”
CA
Camila
Pre-sales
3 queues
responding
LU
Lucas
Support
2 queues
available
Smart automation
AI and workflows resolve, qualify, and route without making the conversation feel robotic.
AI trained with rules and playbooks
Triage, billing, and scheduling flows
Escalates only when needed
Clara AI
Active now
Online
Useful automations
Suggested response
What the AI resolves before escalating.
Trigger
Lead requested a proposal
Response
I send the standard proposal, qualify the profile, and only escalate if there's a commercial objection.
Queries, responds, and only then escalates.
Complete management
Productivity, SLAs, and bottlenecks surface in a dashboard built for quick action.
Metrics by team and channel
Critical queue for early intervention
Operations and sales in one dashboard
Operational management
Performance, queue, and trends in a single dashboard.
SLA
98,4%
+2,1 pts
1st response
2m14s
-18%
Conversion
31%
+7,4 pts
Team pace
Direct reading per service front.
Sales82%
Support91%
Post-sale74%
Critical queue
Where management needs to act now.
Leads with no response08
Overdue tickets03
Pending escalations05
Those who use it sum up the gains in a few seconds.
Short, direct proof of how service becomes faster, more predictable, and better organized.
The questions that matter most when deciding — answered clearly.
Integration, migration, security, and scale explained directly for the people who will run the platform.
Integration
APIs, webhooks, and connections with the systems already part of your routine.
Security
Infrastructure ready to scale with governance, permissions, and traceability.
Migration
Guided onboarding to bring data and workflows without disrupting current operations.
Want to understand how FlipDesk can fit into your operation?
In a short conversation, we show where your team can respond faster, lose fewer leads, and sell better.
We show where your team loses time, responses, and opportunities.
You leave with clarity on channels, team, automations, and AI.